Häufig gestellte Fragen (FAQ)
Nachstehend finden Sie unsere am häufigsten gestellten Fragen.
Schnellzugriff auf die FAQ's
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Wir versichern Euch, dass wir gründlich an unserem COVID-19-Aktionsplan gearbeitet haben, so dass Ihr beruhigt sein dürft, wenn Ihr mit uns auf Reisen geht.
Auf unserer Webseite findet Ihr die neuesten Aktualisierungen zu COVID-19.
Häufig gestellte Fragen (FAQ)
How is it licensed?
Is it possible to have a mix of Named and Shared Licenses?
Yes. It is recommended to have a couple of Named user licenses for your application. These are for administrators who can always access the system. Shared user licenses can be used for the remaining users to suit your usage patterns.
Does the Outlook Plug-in Use Additional Licenses?
Our ChilliDB Plug-in shares licenses with the Web Application. In other words, a single user license is needed for each user to access ChilliDB through both the Web Application and Outlook Plug-in.
Does ChilliDB Web Controls Require a License?
What is ChilliDB CRM?
Is ChilliDB right for my organisation?
Can I customise ChilliDB to suit my business?
Does ChilliDB integrate easily with other applications?
Does ChilliDB support tablets and phones?
What are the software and hardware requirements for ChilliDB?
How much does ChilliDB cost?
How do I give feedback or suggestions on ChilliDB?
Is my Data Stored in Australia?
Yes! All data is hosted on our servers, in a Tier 2 data centre, in Brisbane Australia. No data is held offshore.
How secure will ChilliDB keep my data?
What sort of security does ChilliDB provide for Users?
Does Chillidb have an access control feature such as a "view only" feature on the information about donors, and restricted edit accesses?
Yes, we have lots a view only options which restrict who can see/change data, etc.
Does ChilliDB provide fundraising and campaign management for marketing activities?
Our product is more focused on managing the services provided such as case management and the interactions with your stakeholders and clients. Other products have more of a focus on selling and provide tools to support sales and marketing automation.
Can ChilliDB process donations, send e-marketing and analyse donor data?
Yes, ChilliDB has its own email system and integrates with MailChimp for e-marketing. We also have a donation module which allows you to record donations. We also have data mining, reporting and visualisation features to help you analyse donor data.
Do the webforms connect with a number of payment gateways?
By default we use Paypal and review the clients payment gateway option on a case by case basis as there are many.
Does ChilliDB have SMS integration features?
Yes, ChilliDB does have SMS integration features. You can find out more about it on this page here: https://www.chillidb.com/sms
Does ChilliDB have a duplicate detector?
Yes, we do.
Does ChilliDB have address verifiers?
Yes, when you type in an address it auto completes using the Australia Geocoded National Address File (G-NAF) dataset.
Does ChilliDB have donor/contact profile segmenters?
Custom fields are unlimited and can be created specifically for each type of contact. They can be easily searched using our search tools.
Can ChilliDB integrate with websites to allow for newly entered donor details to be sent from the website to the CRM without manual re-entry?
Yes, our web control forms allow you to quickly create forms on your web site that directly integrate into ChilliDB avoiding the need to re-enter the data and can alert staff when forms are completed.
Does ChilliDB track financial transaction history and transactions for membership?
Yes, ChilliDB can generate invoices either directly or through integration to accounting tools. The transaction is recorded. When the payment is made we can also record this.
Can ChilliDB be integrated with Wordpress?
Yes, ChilliDB web controls can be integrated with Wordpress, see this article for more information https://www.chillidb.com/helpcentre/web-controls/how-to-display-a-web-control-on-your-website
Does ChilliDB have call centre support with redirection/escalation of enquiries/support calls
We don’t currently offer a call centre tool although we do offer a case tool which can be used for tracking activities and general note management with follow up support.
Does ChilliDB let you create a hierarchy of organisations? eg a national body, with regional sub bodies which in turn have community groups with sub groups
You can record your parent organisations. Those parent organisations can do the same as many times as required. When you look at the organisation you can see its parents and direct children listed.
Does ChilliDB have the ability to integrate with other apps and conservation systems via APIs?
Yes, ChilliDB has a built in API